Shipping Policy

Thank you for shopping with us! We work hard to get your order to you as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–2 business days (Monday through Friday, excluding public holidays).

Once your order has been packed and dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Please note that during peak periods, promotional events, holidays, or new product launches, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the size and weight of your order.

From time to time, we may offer free shipping promotions. Any applicable minimum spend or promotional terms will be displayed on our website.

Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

Shipping Method	Estimated Delivery
Standard Shipping	3–7 business days*

*Delivery estimates are provided as a guide only and are not guaranteed.

Delivery times may vary depending on your location, carrier delays, weather events, or other circumstances beyond our control.

Tracking Your Order

Where tracking is available, you will receive an email with tracking details once your order has shipped.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Delivery Information

Please ensure your shipping address is accurate and complete before placing your order.

We are unable to change the delivery address once an order has been dispatched. Orders returned due to an incorrect or incomplete address may incur additional shipping charges before they can be resent.

Authority to Leave

Some carriers may leave parcels in a safe location if no one is available to receive delivery.

If you have specific delivery instructions, please provide them during checkout where available. We cannot accept responsibility for parcels that are marked as delivered by the carrier.

Split Shipments

If your order contains multiple products, it may be shipped in separate parcels. If this occurs, you will receive tracking information for each shipment where applicable.

Shipping Restrictions

Certain products may not be available for shipment to all locations due to carrier restrictions or local regulations.

We currently ship to the destinations available during checkout. If your location is unavailable, please contact our Customer Care team for assistance.

Damaged or Missing Parcels

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
• Photos of the packaging
• Photos of the damaged product(s)

If your parcel appears to be lost, please contact us as soon as possible. We will work with the shipping carrier to investigate and help resolve the issue.

Delivery Delays

While we strive to meet estimated delivery timeframes, delays can occasionally occur due to:

• Severe weather
• Carrier network disruptions
• Public holidays
• High shipping volumes
• Other circumstances beyond our reasonable control

We appreciate your patience should any unexpected delays arise.